QUALITY ASSURANCE REPORT

Quality Assurance Report

Mélange Coaching Ltd

1. Introduction 

Mélange Coaching Ltd is committed to delivering high-quality team coaching services and leadership development programmes. Our approach is grounded in evidence-based coaching methodologies, ensuring transformational impact for individuals and teams. We also provide accredited coaching and team coaching training for leaders, equipping them to drive high performance from within. This report outlines the quality assurance measures we uphold in Coaching, Team Coaching, Leadership & Management Training, and Bespoke Training to maintain excellence in service delivery.

2. Quality Standards & Accreditation

We adhere to industry-recognised standards and best practices, including: 

Accreditations & Memberships:

• Association for Coaching (AC) – AATCT Accreditation for our Certificate in Team Coaching for Leaders
• We offer Certified Executive Coaches, Team Coaching Practitioners, and Coaching and Team Coaching Supervisors
• We retain active professional memberships with EMCC UK and the Association for Coaching

Compliance & Frameworks:

• We follow The Global Code of Ethics for Coaches, Mentors, and Supervisors, jointly created by the Association for Coaching (AC) and EMCC (European Mentoring and Coaching Council, a comprehensive ethical framework for the coaching, mentoring, and supervision profession, emphasising professional conduct, client relationships, and ongoing development. 
• Alignment with UK Coaching & Leadership Development Best Practices. 

3. Training & Service Delivery Approach

We provide high-quality service delivery through:
✔ Qualified & Certified Practitioners – Our team comprises qualified coaches, team coaches and coaching supervisors.
✔ Evidence-Based Coaching & Training – We integrate evidence and research based models into our work.
✔ Customised Solutions – We tailor programmes to align with organisational goals and leadership challenges.

4. Continuous Improvement & Evaluation

We maintain high standards through:
🔹Client Feedback & Impact Assessments – Post-training evaluations, client surveys, and progress tracking.
🔹Supervision & Peer Reviews – Ongoing team coaching supervision and CPD to refine our practice.
🔹Industry Engagement & CPD – Regular participation in research, training, and leadership forums to stay ahead of best practices.

5. Compliance & Risk Management

• GDPR-aligned data protection policies
• Ethical integrity in coaching and training delivery
• Transparent reporting, auditing, and risk management processes
• We are Cyber Essentials certified. 

6. Client Success Stories & Testimonial

Marketing Team Coaching for Leaders Programme

Feedback from Previous Cohorts

1. Clarity of Joining Instructions
Attendees consistently rated the clarity of joining instructions highly, with scores ranging from 4 to 5. This reflects a smooth and organised start to the programme, ensuring participants feel well-prepared from the outset.

2. Delivery of Programme Content
Participants consistently rated the delivery of content highly, indicating that trainers communicated effectively, ensuring clarity and understanding throughout the sessions.

3. Usefulness of Programme Materials and Tools
Attendees found the materials and tools valuable. This highlights their practicality in enhancing learning and real-world application.

4. Positive Impact on Leadership Roles
The programme has been rated highly its effectiveness in enhancing leadership capabilities. Participants reported gaining valuable skills that improved their leadership effectiveness.

5. Applying Learning in the Workplace
Most attendees rated this highly, demonstrating that the content was relevant and easily applicable in their professional environments, leading to tangible workplace improvements.

6. Continued Growth in Team Coaching
Participants expressed a strong commitment to applying team coaching skills in their leadership roles, enhancing team dynamics and performance.

7. Developing a More Positive Leadership Outlook
A majority of participants reported a more optimistic leadership perspective after completing the programme, highlighting its role in fostering confidence and proactive leadership.

8. Increased Confidence in Leadership Style
Feedback tells us that our training significantly boosted participants' confidence in their leadership approach, equipping them with practical tools to navigate leadership challenges.

9. Willingness to Recommend the Programme
Most attendees expressed strong endorsement for the programme, suggesting high satisfaction and its effectiveness in leadership development.

Strengths of the Programme

• Comprehensive Toolkit – Practical tools and techniques for implementing a team coaching approach.
• Practical Application – Balance of theory and real-world application through discussions and exercises.
• Clear Understanding – Differentiation between individual and team coaching with actionable insights.
• Supportive Environment – Safe space for leaders to develop skills, network, and receive feedback.
• Expert Facilitators – Trainers praised for their knowledge, professionalism, and guidance.
• Tailored Approach – Flexible delivery catering to different leadership styles and needs.
• Psychological Safety – Encouraging open discussions and vulnerability.
• Relevance Across Industries – Valuable for leaders from diverse professional backgrounds.

Quotes from Participants:

• "Good insights and tools for team coaching."
• "Thought-provoking in applying theory to real-life situations."
• "Learning about team formation, charters, and ways of working was very beneficial."

Changes Implemented in the Workplace

• Enhancing team performance through structured leadership approaches.
• Establishing team charters for shared vision and purpose.
• Increasing focus on psychological safety within teams.
• Applying coaching mindsets to empower teams.
• Committing to continuous leadership development.

Quotes from Participants:

• "I started the course feeling I lacked experience, but Bernie and Ivan made me feel I belong, which helped my imposter syndrome."
• "I'm already using the coaching mindset to improve team performance and psychological safety."

Programme Rating:
The programme has received an impressive average rating of approximately 4.6 stars, reinforcing its effectiveness and impact on leadership development.

Mélange Coaching Team Coaching Feedback Summary

Key Outcomes and Impact

• Enhanced Team Understanding: Mélange Coaching fostered open, honest conversations, increasing awareness of team dynamics, individual strengths, and collaborative working styles.
   
• Improved Team Structure & Meetings: The introduction of techniques such as structured speaking time and clear meeting objectives helped the team stay focused, efficient, and goal-oriented.
   
• Action-Oriented Results: Concrete outcomes like a Team Charter, action plans, and an enhanced ability to reflect, discuss, and plan effectively were achieved.
   
• Increased Confidence & Participation: Team members reported greater confidence in expressing their views and actively contributing to discussions.
   
• Sustained Impact: The coaching process provided a framework for continuous improvement, helping teams maintain effective working practices beyond the sessions.
   

Coaching Approach

• Safe & Trusting Environment: Mélange Coaching created a space for open dialogue by setting clear agendas and expectations.
   
• Responsiveness to Team Needs: Coaching was adapted to the team’s dynamic, incorporating tools like the pool analogy and hybrid coaching to include remote members.
   
• Encouraging Reflection & Learning: Thought-provoking questions prompted self-reflection, fostering deeper insights and alternative viewpoints.
   
• Cultural & Organisational Awareness: Mélange Coaching balanced organisational context, team culture, and individual perspectives to ensure inclusive and effective engagement.
   
• Flexibility & Adaptability: The coaching approach was flexible, adjusting to the team’s needs, energy levels, and moment-to-moment requirements.
  

Testimonials

"Mélange Coaching brought fresh perspectives and clarity to our team’s communication and collaboration. The experience was both enjoyable and effective." 

"The coaching allowed us to have open, honest conversations that we wouldn’t have had otherwise. We now better understand how to work together effectively and leverage each other's strengths."

"Mélange Coaching created an environment where everyone felt heard and valued."